Terms & conditions
FREE DELIVERY FROM 499 SEK
DELIVERY IN 1-4 DAYS
SMOOTH PAYMENTS WITH KLARNA

PRICES
The prices includes VAT (25%). We reserve ourselves for possible price increases, VAT adjustments, currency fluctuations, typographical error, final sales etc.

SHIPPING - Free shipping from 499 SEK
When your order value is below 499 SEK, a shipping fee of 29 SEK is added.

DELIVERIES - 1-4 Business days
All our deliveries are made through PostNord's letter and parcel service. You will receive a text message as soon as your package leaves our storage unit. If your package is being sent as a parcel, information about a PostNord service station will be sent by text message. Your products will be delivered to you or to your delivery station within 1-4 days of placing your order. Parcels are usually kept at the delivery station for 14 days upon arrival.
We only send parcels within Sweden.

REPEALS AND RETURNS
- You have the right to repeal your purchase and return the goods within 14 days of receiving your order.
- Intimate products are exempt from the right of withdrawal. Boxers and briefs belong to this category. Returns are allowed for clothes and swimwear, returns of bikini briefs are only accepted if the hygiene seal is intact.
- As a customer, you have the right to open any packages free of charge to check that the product is working.

Otherwise the following applies: When returning your order, the return fee will be paid by you. You are facing the transport risk, i.e. you are responsible for the goods up until they have been delivered to us by the carrier (e.g. PostNord). If we have sent you the wrong product we will pay the charges connected to the return.

EXCHANGE

If you wish to make an exchange, you must place a new order.

INSTRUCTIONS FOR RETURNS
1.
Register your return under "My Pages" at salmingunderwear.com by first logging in with your user details that you received via email when you made your purchase with us. If you are missing this information, please contact customer support at webshop@salmingunderwear.com

2. Use the online return form to create you return (you will find instructions under "My Pages").

3. Once you have registered your return, enter the return number on the delivery slip that you received with your shipment.

4. Pack the product/s well, please use the original packaging when possible.

5. Drop off the parcel at any PostNord service station, you will pay the return fee.

- It takes about 5 days for a return to arrive to us and be handled.
- As soon as we have received the goods and its condition is accepted, your money will be refunded via Klarna.
- For refunds, the money will be put in to your bank account or postgiro via Klarna within 14 days of receiving you return.
- If you have ordered and paid for your order with a credit card, the money will be refunded to that card.

RETURN
- If the returned product has been used or is damaged we will make a deduction for value decrease.
- Tags, seals and other product labels must remain on the product.
- The product's packaging must be undamaged. All packaging and accessories must be returned with the product. 
- When returns of bikini briefs are possible, the hygiene seal must be intact for the return to be approved.

PAYMENT - Klarna Checkout

In collaboration with Klarna AB, we offer payment through Klarna Checkout which shows the different payment options available for you. 

When you accept the terms of purchase in Klarna Checkout, you also accept your payment liability as a customer. By clicking "Finish purchase", you agree to Salming Underwear's terms and conditions.

The payment options via Klarna Checkout are:
- Invoice
- Credit card
- Card payment
- Direct payment via bank

Invoice is selected as the default payment option where it is possible. In case of invoice payment, Klarna will apply the invoice terms at any time; as of now, 14-day credit, 60 SEK reminder fee plus late payment equivalent to 24% plus at any time by the Riksbank fixed reference rate. Klarna meets PCI DSS requirements. (Payment Card Industry Data Security Standard).

- More information about Klarna is available at www.klarna.se.
- For questions regarding your payment, please contact Klarna who handles all our billing.
- Klarna can also resend the invoice to you, either by email or by letter. Click the full terms link for the Klarna Invoice: Terms for the Client Invoice.
- If you wish to get in touch with Klarnas customer service, please contact them. +46 (0) 8 - 120 120 10, Monday-Friday 8.30-20.00 You can also contact them via 
klarna.com/se/kundservice.

SALES, PROMOTIONS AND HOLIDAYS
During sales and holidays, delivery time may be extended by 1-3 business days. Of course, we promise we will do the best we can to get your package to you as soon as possible, we ask you to have an understanding of this.

PURCHASE AGREEMENT

An agreement of purchase is made when your order has been confirmed by email from Salming Underwear. By ordering you accept Salming Underwear's terms of purchase and accept your payment liability. By law, Salming Underwear may not expedite orders to persons under 18 years of age. Minors (less than 18 years old) must have their guardian's approval in order to purchase products from us. At www.salmingunderwear.com, agreements are entered into, only with customers with a shipping address in Sweden.

UNCLAIMED PACKAGES
For all unclaimed packages, we reserve the right to charge the customer the cost of return and handling costs (currently 200 SEK).

FAULTY ITEMS
As a consumer, by law you have the right to make a complaint for up to three years from the purchase, but within a reasonable time from detecting an error. Only original errors are covered by the legal reclaim guarantee, not defects caused by normal wear and tear. Salming Underwear reserves the right to firstly remedy the error, secondly deliver a new product and thirdly offer a refund. It is good if you contact us before returning the item for a faster handling of the case. Goods returned by postage or postponement are not redeemed by us. In case of dispute, we will follow the decision of the General Complaints Board.

SECRECY
When ordering, you provide personal information such as name, address, social security number and telephone number. In connection with registration and ordering, you agree that we store and use your information in the business to fulfill our commitments to you. Salming Underwear does not disclose personal data to third parties. According to the Personal Data Act (PUL) you are entitled to receive the information we have registered about you.

FORCE MAJEURE
We consider ourselves exempt from fulfilling our obligations under this agreement in case of changes in legislation, government action, labor market conflict, fire, flood, war, terrorism, tampering, major events or similar events.

CUSTOMER SERVICE
You will find our customer service via mail at webshop@salmingunderwear.com. We answer mails within 48 hours (weekdays).
Address for letters and parcels:
Salming Underwear
Box 646
501 13 Borås

Our corporate identity number is 556095-8026